In collaboration with the healthcare legal experts at Nossaman LLP, WTN’s uniquely powerful, engaging, highly interactive “edutainment” methodology can achieve unsurpassed levels of engagement, retention, and internalization for your team.
Disruptive Physician Behavior
Overview
Aggressive and disruptive physician behavior is prevalent and can have serious consequences and risks.
An American College of Physician Executives survey showed 95% of physician executives responding had regularly encountered disturbing, disruptive, and potentially dangerous behaviors from physicians.
The Institute for Safe Medication Practices found in their survey that 87% percent of nurses reported physicians who were reluctant or refused to answer questions or return calls, 74% percent experienced condescending or demeaning comments or insults, 26% had objects thrown at them, and 42% said physicians shamed, humiliated, or spread malicious rumors about them.
With an aging physician population experiencing burnout, stress and dysfunction from a variety of factors, disruptive conduct is on the rise. Medical staff must be educated, committed and empowered to respond to disruptive conduct effectively and lawfully…
Peer Review
Overview
Peer review education is crucial to enable Medical Staffs to fulfill their legal and professional duties and responsibilities to deliver quality patient care through an effective, fair and expeditious peer review system.
The Joint Commission Medical Staff Standards (MS.03.0101) states:
“The organized medical staff oversees the quality of patient care, treatment, and services provided by practitioners privileged through the medical staff process”.
The bottom line of peer review best practices requires that a hospital and a medical staff comply with all mandated state and federal laws and regulations and conduct peer review in accordance with the medical staff bylaws. However, there are many considerations beyond the bottom line…
Physician Well-Being: The Importance of Physician Well-Being Committees
Overview
Physician Well-Being Committees have never been a more critical topic for medical executives and staff.
Here are a few key reasons why:
• Physician shortfall
• Aging physician population
• Stress and burnout
• Substance abuse
• Disruptive behavior
Disruptive behavior that can signal well being issues is prevalent. It is crucial that such behavior be addressed and resolved properly and effectively…
Cultural Competence in the Healthcare Workplace
Overview
Cultural sensitivity and awareness in the healthcare workplace has increased dramatically in relevance and importance, given the diverse populations of patients, medical staffs, ancillary staff, hospital employees and governing boards.
Enhancing culturally sensitive communication among patients, staff and employees can bridge the gap in meeting the statutory duty of hospitals and medical staffs to deliver quality patient care — and the need to prevent and effectively resolve unlawful workplace conduct, such as harassment, discrimination and retaliation.
Our 3-person presentation team focuses on potential conflicts in the healthcare context arising from ethnic heritage, nationality, family origin, age, religion, sexual orientation, gender identity, disability, or disparity of socio-economic status. These conflicts need to be managed by education, policies and procedures, periodic reviews and corrective actions…
Workplace Violence Prevention for the Healthcare Workplace Compliance Training
TRAIN-THE TRAINER
This outline is specific to Cal/OSHA Title 8 section 3342 regulations effective 4/1/17.
The content can also be adapted for other states.
OVERVIEW
Health care workers are at high risk for Workplace Violence. Cal/OSHA Title 8 of California Code of Regulations Section 3342, in effect April 1, 2017, makes comprehensive training on Workplace Violence Prevention mandatory for all employees in California healthcare workplaces. All healthcare employers must comply…
Workplace Violence Prevention for the Healthcare Workplace Compliance Training for the Workforce
This outline is specific to Cal/OSHA Title 8 section 3342 regulations effective 4/1/17.
The content can also be adapted for other states.
Overview
Health care workers are at high risk for Workplace Violence. Cal/OSHA Title 8 of California Code of Regulations Section 3342, in effect April 1, 2017, makes comprehensive training on Workplace Violence Prevention mandatory for all employees in California healthcare workplaces.
All healthcare employers must comply…
