Interactive Onsite Training

Video-based training can be great, and ours is. However, when practical considerations allow for our interactive onsite training, it gives your team a remarkable, memorable, high-impact experience.

WTN’s uniquely powerful, engaging, highly interactive “edutainment” methodology achieves unsurpassed levels of engagement, retention, and internalization.

Our interactive format includes

•  Riveting, realistic “prime-time” episodes performed by WTN’s professional actors/instructors/facilitators
• Interactive discussion
• Interactive exercises
• Role play
• Skill practice
• Custom course materials

  • Along with our existing programs, we can wrap our “edutainment” methodology around the specific content you need delivered to your team. Content is tailored to reflect your organization’s workplace and industry. We make pricing affordable and negotiable. We will forward a detailed proposal based on your specific needs and budget.

Many of our programs are also delivered in Spanish!

We are proud to provide references, so you can hear firsthand from our clients.

Representative Course Content

Workplace/Sexual Harassment & Retaliation

• Definitions and examples: verbal, visual, physical, quid pro quo and hostile environment harassment
• Law, policy, procedures
• Abusive conduct and bullying
• Protected classes under Federal and State law; Title VII
• Manager and supervisor liability and responsibilities as agents of the corp.
• Intent vs. impact
• Reasonable person standard
• Retaliation
• Consenting vs. welcome
• Power abuse / intimidation
• Employee rights, responsibilities
• Complaint procedure
• Confidentiality
• Prevention through communication, respect, awareness
• Workplace romance
• 3rd-party non-employees, i.e. contractors, clients, vendors
• Warning signs of potential violence
• Good citizenship in the workplace community

Diversity/Discrimination

• Definitions & examples of discrimination, common cross-cultural conflicts
• Impact vs. intent
• Faces of diversity: race, gender, ethnicity, age, sexual orientation, disability, etc.
• Legal guidelines / relevant policies & procedures
• Manager responsibilities and liabilities as agents of the corp.
• Benefits of a diverse workforce
• Cross-cultural conflict prevention, resolution & management
• Potential for violence
• Stereotyping
• Managing personal prejudice

Workplace Violence

• Types of workplace violence
• Potential triggers/warning signs
• Response to warning signs
• Duties of agents of the corp.
• Violence continuum — from intimidation to physical harm
• Consequences of violence: human and legal
• Policy and procedure review
• Threat assessment and foreseeability
• Domestic violence as a workplace issue
• Use of the EAP
• Privacy concerns
• Confidentiality
• Relevant statistics and current events
• Legal protective and restraining orders
• Applications to various work conditions, e.g. off-site, after hours, unsupervised work
• Balancing safety, security and service needs
• Safety and security resources
• Communicating the company’s violence prevention message to employees

Ethics & Codes of Conduct

• Organization’s code of conduct
• Prohibited conduct
• Principles of ethics
• Proprietary information
• Records and reporting
• Conflicts of interest
• Safeguarding of assets
• Health & safety
• Dignity, respect
• Diversity
• Harassment and discrimination
• Retaliation
• Reporting and complaint procedures
• Investigation
• Remedial actions
• Avoiding whistleblower retaliation

Conducting Workplace Investigations

• The Law of Investigations
• Initial actions
• Planning the investigation
• Lawful utilization of information sources / investigation tools
• Preserving evidence
• Witness interviews
• Conclusions and recommendations
• Follow-up/ communication flow

Also includes

• Planning and implementation of a realistic investigation through to a final report
• Witness interviews (with actors as parties in the complaint)
• Mock trial with managers on the witness stand
• Comprehensive workbook/participant’s guide

 Workplace Communication

• Intent vs. impact
• Confidence & clarity of expression
• Conflict prevention & resolution
• Listening skills
• Nonverbal communication
• Barriers to listening, critical thinking, and objectivity
• Eliminating defensive responses
• Openness to feedback and collaboration
• Ownership of our communication
• Receiver-based communication
• Emotional survival; communication of needs
• Using psychometric assessments

Email Mastery

• Style, appearance, grammar
• Clear objectives
• Clear and concise messaging
• Salutations and valediction
• Caps and explanation points
• Formality vs. informality
• Making it personal
• Proofreading
• Addresses and signatures
• Keeping it positive
• Staying appropriate
• Warmth and elegance
• Subject lines
• Replies and cc’s
• Complete information
• IM / text mentality
• Writing in anger
• When to email and when to call
• Diverse cultures and communication styles