Interactive Onsite Training

Video-based training can be great, and ours is. However, when practical considerations allow for our interactive onsite training, it gives your team a remarkable, memorable, high-impact experience.

WTN’s uniquely powerful, engaging, highly interactive “edutainment” methodology achieves unsurpassed levels of engagement, retention, and internalization.

Our interactive format includes

•  Riveting, realistic “prime-time” episodes performed by WTN’s professional actors/instructors/facilitators
• Interactive discussion
• Interactive exercises
• Roleplay
• Skill practice
• Custom course materials

Along with our existing programs, we can wrap our “edutainment” methodology around the specific content you need to be delivered to your team. Content is tailored to reflect your organization’s workplace and industry. We make pricing affordable and negotiable. We will forward a detailed proposal based on your specific needs and budget.

On-site Harassment training is also delivered in Spanish!

Let us send you a proposal for training by Kit Goldman and Memo Mendez based on your specific needs!

Call Kit at 619-794-2718 or email

Representative Course Content

Workplace/Sexual Harassment & Retaliation

  • Definitions and examples:
    – Harassment: Quid pro quo and Hostile Environment physical, verbal and visual
    – Retaliation
    – Discrimination
    – Abusive conduct
  • State and Federal laws
  • Protected Categories
  • Consequences of discrimination and harassment
  • Supervisory responsibilities and liability:
    – Knew or should have known
    – Immediate & appropriate action
    – Confidentiality
  • Employee complaint procedure
  • Bystander reporting
  • Intent vs. Impact
  • Reasonable person standard
  • Workplace romance; favoritism
  • Consenting vs. Welcome
  • Power abuse and intimidation
  • 3rd-party non-employees, e.g. contractors, clients, vendors, and temps
  • Off-site work-related activities
  • Cross-cultural conflict
  • Gender identity/expression and sexual orientation
  • Potential for violence
  • Social media and technology
  • Workplace bullying
  • The importance of documentation
  • Personal liability
  • Diversity in the workplace


• Definitions & examples of discrimination, common cross-cultural conflicts
• Impact vs. intent
• Faces of diversity: race, gender, ethnicity, age, sexual orientation, disability, etc.
• Legal guidelines / relevant policies & procedures
• Manager responsibilities and liabilities

• Benefits of a diverse workforce
• Cross-cultural conflict prevention, resolution & management
• Potential for violence
• Stereotyping
• Managing personal prejudice

Workplace Violence

• Types of workplace violence
• Potential triggers/warning signs
• Response to warning signs
• Duties of agents of the corp.
• Violence continuum — from intimidation to physical harm
• Consequences of violence: human and legal
• Policy and procedure review
• Threat assessment and foreseeability
• Domestic violence as a workplace issue
• Use of the EAP
• Active Shooter Run/Hide/Fight strategy

• Privacy concerns
• Self-defense techniques
• Confidentiality
• Relevant statistics and current events
• Legal protective and restraining orders
• Applications to various work conditions, e.g. off-site, after hours, unsupervised work
• Balancing safety, security and service needs
• Safety and security resources
• Communicating the company’s violence prevention message to employees

Ethics & Codes of Conduct

• Organization’s code of conduct
• Prohibited conduct
• Principles of ethics
• Proprietary information
• Records and reporting
• Conflicts of interest
• Safeguarding of assets
• Health & safety

• Dignity, respect
• Diversity
• Harassment and discrimination
• Retaliation
• Reporting and complaint procedures
• Investigation
• Remedial actions
• Avoiding whistleblower retaliation

Conducting Workplace Investigations

• The Law of Investigations
• Initial actions
• Planning the investigation
• Lawful utilization of information sources/investigation tools
• Preserving evidence
• Witness interviews
• Conclusions and recommendations
• Follow-up/ communication flow

Also includes:

• Planning and implementation of a realistic investigation through to a final report
• Witness interviews (with actors as parties in the complaint)
• Mock trial with managers on the witness stand
• Comprehensive workbook/participant’s guide

 Workplace Communication

• Intent vs. impact
• Confidence & clarity of expression
• Conflict prevention & resolution
• Listening skills
• Nonverbal communication
• Barriers to listening, critical thinking, and objectivity

• Eliminating defensive responses
• Openness to feedback and collaboration
• Ownership of our communication
• Receiver-based communication
• Emotional survival; communication of needs
• Using psychometric assessments