Originally published by Northeastern University School of Business
Workplaces are a natural melting pot for people of all different backgrounds to come together and work toward a singular company vision. However, not all employees work cohesively with one another, as some people may not get along all that well with others. Most people avoid any sort of confrontation and leave it at being polite, but brief. Others, though, take it further — to abuse and bullying.
According to this Forbes article, experts say there’s a general lack of bullying behavior awareness in workplaces, which may prevent people from immediately realizing that someone is being actively bullied. Workplace abuse can significantly impact victims in a negative way, having severe repercussions on not only their work but also their physical and mental health. Furthermore, companies pay the price when abuse is involved, from employee turnover to compensation claims to a ruined reputation.
By Kit Goldman, President and Founder, Workplace Training Network, Inc.
Three important measurements of safety in your workplace are:
- Your team’s awareness of the risks harassment and bullying can pose
- Their commitment to respectful conduct
- Supervisors and employees who know the warning signs of violence and what to do if they occur
Training is essential for achieving all three!
Ok, picture the following scenario. You’re a manager dealing with a difficult employee. We’ll call him “Jeff”. Jeff was great for a while – even employee of the month — but lately, there have been performance issues.
Imagine this: you’re attending the CAMSS (California Association of Medical Staff Services) annual conference in Long Beach last June. You grab a seat in the breakout session presented by dynamic Nossaman LLP attorney, Carlo Coppo.
About halfway through the program, a clearly distressed woman stands up in the audience, says she is the Operating Room Supervisor at her hospital and asks if she can speak. As she starts to describe a disturbing incident, an enraged physician comes out of the audience and confronts her. He is hostile, aggressive, verbally abusive.